Frequently Asked Questions
How long does it take for orders to be shipped?
Your orders are generally prepared and handed over to the courier within 1 to 3 business days.
Is shipping free?
Yes. Free shipping is offered on all orders.
Do you ship internationally?
Yes, we ship to many countries. Delivery times may vary depending on the country.
How can I track my order?
When your order is shipped, a tracking number will be sent to your email address.
Are the products handmade?
Our products are carefully designed and prepared after undergoing quality control processes.
Can I personalize the products?
Personalization options may be available for some products. You can review the details in the product descriptions.
Do you accept returns?
Except for personalized products, you can request a return for unused products within 14 days of delivery.
Which payment methods do you accept?
Credit cards and other supported payment methods are accepted through secure payment infrastructures.
Are the products exactly the same as shown in the images?
Although the product photos are of the actual products, slight color differences may occur depending on screen settings.
How can I contact you?
You can reach us through the contact page. We try to answer your questions as soon as possible.