Return and Exchange Policy

At Think Navy, we value customer satisfaction. We kindly ask you to inspect your product upon receipt of your order.

For standard products, you may request a return or exchange within 14 days of delivery. Products to be returned must be unused, undamaged, and sent in their original condition.

Returns are not accepted in the following cases:

• Products made to order or personalized
• Bags with added names, letters, numbers, custom patches, or custom designs
• Products that are used, damaged, or unfit for resale

Personalized products are prepared specifically at the customer's request and are therefore excluded from the right of withdrawal under distance selling contracts.

Once your return request is approved, the product must be sent to the address provided to us. The sender is responsible for any loss or damage that may occur during shipping.

After the product reaches us and is inspected, approved returns will be refunded via the original payment method.

You can contact us with any questions regarding your order.